At Shinaga, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your product, we offer a straightforward 14-day return policy to ensure your peace of mind.

Eligibility for Returns

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• The 14-day period begins from the date of delivery.
• Proof of purchase or order number is required for processing returns.

How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact our customer support team within 14 days of receiving the product to initiate the return process.
2. Provide your order details and reason for the return.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a fault on our part or if the item received is defective.
• We recommend using a trackable shipping service for return shipments to ensure safe and timely delivery.

Return Processing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your return.
• If approved, the refund will be processed to your original payment method within a certain number of days, depending on your card issuer's policies.

Exceptions

• Certain items, such as perishable goods, personalized items, or hygiene-sensitive products, may not be eligible for return unless faulty.
• Any product that is damaged or missing parts not due to our error will not be eligible for a return.

Contact Us

For any inquiries regarding our return policy or to initiate a return, please contact our customer support team.